Refund policy

Return & Refund Policy

Returns

At CardStax, we want you to be happy with your purchase.

If for any reason you are not satisfied, we offer returns on eligible products within 30 days of delivery.

To be eligible for a return:

  • Your item must be unused and in the same condition you received it
  • Your item must be in the original packaging
  • Proof of purchase or order confirmation is required

To start a return, please contact us at:

info@cardstax.co

Please include your order number and reason for return.

Once your return request is reviewed, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service for all returns. CardStax is not responsible for items lost or damaged during return shipping.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Refunds are only issued for the product purchase price and do not include original shipping charges.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Email us at info@cardstax.co with:

  • Your order number
  • Photos of the damage or defect
  • A brief description of the issue

We will review the issue and work with you to make it right through replacement, repair, or refund where applicable.

Non-Returnable Items

The following items may not be eligible for return:

  • Used products
  • Products damaged through misuse or modification
  • Final sale items
  • Custom or special-order products
  • Products marked as non-returnable

Preorders

Preorder cancellations may be requested before the item ships.

Once a preorder item has shipped, it falls under the standard 30-day return policy.

Please note that preorder production timelines are estimates and may change.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different product or replacement, please contact us and we will help guide you through the process.

Questions?

If you have any questions about returns or refunds, contact us anytime:

info@cardstax.co